Privacy Policy

This policy explains what personal information Central Pharmacy collects, why we collect it, who we share it with and what rights you have over it. It applies to this website and to the services we provide in the pharmacy.

Who we are

Central Pharmacy is the data controller for the information described here. You can reach us at Central Pharmacy, Arfryn, Church Street, New Quay, Ceredigion, SA45 9NX, by phone on 01545 560294, or by email at info@centralpharmacynewquay.co.uk.

We are registered with the Information Commissioner's Office (ICO) as a data controller. [Add ICO registration number.]

What information we collect

• Contact details you give us — your name, email address and phone number when you use the contact form or book an appointment.
• Health information you give us during a consultation, including symptoms, medical history, allergies and current medication.
• Prescription and dispensing records, including NHS prescriptions we process for you.
• Technical information about your visit to this website, such as pages viewed and approximate location, collected through analytics.

Why we use it and our lawful basis

We use your information to provide pharmacy services safely, to dispense your medicines, to respond to enquiries, and to meet our professional and legal obligations.

• For NHS services, we process your data to perform a task carried out in the public interest (UK GDPR Article 6(1)(e)).
• For health information, we rely on the provision of health care and the management of health care systems (UK GDPR Article 9(2)(h)).
• For private services, we process your data to perform our contract with you (UK GDPR Article 6(1)(b)).
• Where we must keep records by law, we process your data to comply with a legal obligation (UK GDPR Article 6(1)(c)).

Who we share it with

We only share your information where we need to, and only as much as is needed:

• Your GP or other NHS healthcare professionals involved in your care.
• NHS bodies, for the administration and payment of NHS services.
• Our appointment booking platform, which processes bookings on our behalf.
• Our email provider, which delivers messages sent through the contact form.

We never sell your personal information, and we do not use it for advertising.

How long we keep it

We keep pharmacy and clinical records in line with NHS records-management retention schedules. Contact-form enquiries are kept only as long as needed to deal with your enquiry. [Confirm the retention periods that apply to this pharmacy.]

Your rights

Under UK data protection law you have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is wrong or incomplete.
• Ask us to delete information, where we are not required to keep it.
• Object to, or ask us to restrict, how we use your information.
• Withdraw consent at any time, where we relied on your consent.

To exercise any of these rights, contact us at info@centralpharmacynewquay.co.uk. We will respond within one month.

Cookies

This website uses cookies. Our Cookie Policy explains which ones we use and how to control them.

Complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.